What to Do If GRC Products Are Damaged During Transportation? Qinglong GRC Manufacturer's Transportation Protection and Claims Mechanism

Protecting GRC products from damage during transportation is a critical part of quality assurance. Drawing on 28 years of logistics experience, Qinglong GRC manufacturer has established a comprehensive transportation protection system, achieving an industry-leading product intact delivery rate of 99.5%.

In the transportation of hyperbolic curtain wall panels for the Nanning New Media Center, facing the complex logistics challenge of tens of thousands of shaped panels, Qinglong adopted a three-tier protection plan: primary packaging uses pearl cotton cushioning, secondary packaging uses custom wooden frames for fixing, and the outer layer is covered with a waterproof film. This carefully designed packaging solution ensured all panels arrived safely. In addition, transportation insurance is purchased for every product, and a claim procedure is initiated within 24 hours of any damage occurring.

Protective Packaging Standards

Differentiated packaging plans are developed according to product characteristics. Shaped components are fixed with foam molds, while flat panel products are protected with angle steel frames. All packaging materials pass vibration tests to ensure shock resistance.

In-Transit Monitoring Measures

GPS and vibration sensors are installed to monitor transportation status in real time. When vibration exceeds the limit, the system automatically issues an alert, allowing the driver to adjust promptly and avoid damage.

Fast Claim Mechanism

A well-established claim process is in place, with damaged pieces re-produced and shipped within 48 hours. Strategic cooperation with insurance companies ensures claim payments arrive within 3 working days.

Transportation protection requires professional solutions. It is recommended to choose a manufacturer with a comprehensive protection system and rapid response capability.