What to Do When GRC Products Are Damaged in Transit? Qinglong GRC Manufacturer's Transport Protection and Claims Mechanism

Protecting GRC products from damage during transport is a critical part of quality assurance. Drawing on 28 years of logistics experience, Qinglong, a GRC manufacturer, has established a comprehensive transport protection system, achieving an industry-leading product transport integrity rate of 99.5%.

In transporting the double-curved curtain wall panels for the Nanning New Media Center, Qinglong faced the complex logistics challenge of tens of thousands of irregularly shaped panels and adopted a three-tier protection plan: initial packaging uses EPE foam cushioning, secondary packaging uses custom wooden frames for securing, and an outer layer of waterproof film is added. This carefully designed packaging plan ensured that all panels arrived safely. In addition, transport insurance is purchased for every product, and the claims process is initiated within 24 hours of any damage occurring.

Protective Packaging Standards

Differentiated packaging plans are developed according to product characteristics. Irregularly shaped components are secured with foam molds, while flat panel products are protected with angle steel frames. All packaging materials pass vibration tests to ensure shock resistance.

In-Transit Monitoring Measures

GPS and vibration sensors are installed to monitor transport status in real time. When vibration exceeds the limit, the system automatically raises an alarm so the driver can make timely adjustments to prevent damage.

Rapid Claims Mechanism

A comprehensive claims process has been established, with damaged items re-manufactured and shipped within 48 hours. Through a strategic partnership with insurance companies, claim payments arrive within 3 working days.

Transport protection requires professional solutions. We recommend choosing a manufacturer with a comprehensive protection system and rapid response capabilities.