How to Solve After-Sales Service Problems Without a Local UHPC Manufacturer: Strategies and Practices

Quality after-sales service is an extension of material value and, more importantly, a touchstone of brand strength.

In the field of architectural decoration materials, new materials such as UHPC (Ultra-High Performance Concrete), GRC (Glass Fiber Reinforced Concrete), GRG (Glass Fiber Reinforced Gypsum), and GRP (Glass Reinforced Thermosetting Plastic, commonly known as fiberglass) have become the first choice for high-end projects such as grand theaters, commercial complexes, and landmark buildings thanks to their outstanding performance. However, when a project location lacks a local UHPC manufacturer, the timeliness and professionalism of after-sales service often become a pain point for owners and designers. As a new-type decorative building materials enterprise with 28 years of industry experience, Qinglong Group (comprising several entities including Guangdong Qinglong New Materials Co., Ltd.) has provided a systematic solution to this industry challenge through full-chain layout and innovative service models.

I. Localized Service Network: A Core Layout That Breaks Geographical Limitations

Qinglong Group fully understands the importance of after-sales maintenance for UHPC/GRC/GRG/GRP projects. To this end, it has built a nationwide network of offices and sales channels, and established a large production base in Nanning, Guangxi, forming a service architecture of "headquarters technical support + rapid regional response." When there is no local UHPC manufacturer at the project location, technical teams can be dispatched through the nearest office, combined with an annual production capacity of 600,000 square meters, achieving efficient coordination from material replacement to on-site repair. For example, in response to the after-sales needs of UHPC exterior wall panels for a commercial complex in South China, Qinglong coordinated with the Nanning base through its Guangdong office to customize replacement components, and worked with a local partner construction team to compress the repair cycle to within 72 hours, solving the problem of delayed cross-regional service under the traditional model.

II. Digital Technology Empowerment: Remote Diagnosis and Intelligent Maintenance System

Leveraging the R&D strength of a National High-Tech Enterprise, Qinglong integrates BIM technology, 3D scanning, and IoT monitoring into its after-sales process. For projects in other regions, technical teams can perform fault diagnosis through remote video combined with BIM models, providing precise solutions for deformation monitoring of GRG ceilings and crack analysis of GRC components. In a GRP daylighting roof project for an airport in Southeast Asia, Qinglong used a cloud data platform to monitor material performance in real time, providing early warning of structural stress changes, and guided local engineers remotely to complete maintenance, avoiding service delays caused by international travel. This "digitalization + localized collaboration" model enables projects without local UHPC manufacturers to achieve response efficiency equal to or even surpassing that of local services.

III. Full-Chain Service Commitment: A Closed Loop of Responsibility from Design to Maintenance

As an enterprise offering full-chain services covering detailed design, manufacturing, construction and installation, and after-sales maintenance, Qinglong incorporates after-sales service into full lifecycle project management. In the early project stage, node structures are optimized through detailed design to reduce later maintenance risks; RFID chips are adopted in the production stage to enable component quality traceability; installation teams receive professional training during construction to ensure standardized operations. This "preventive after-sales" philosophy reduces after-sales demand for UHPC/GRC/GRG/GRP materials at the source. For delivered projects, Qinglong provides a warranty period of up to 5 years and has established a regular inspection mechanism, such as quarterly weather-resistance testing for the GRC decorative moldings of a museum in East China, transforming passive repair into proactive maintenance.

IV. Industry Resource Integration: Building a Collaborative After-Sales Ecosystem

Facing highly complex after-sales demands in remote locations, Qinglong integrates industry resources and establishes strategic partnerships with qualified local construction enterprises and testing institutions. For example, in the UHPC curtain wall repair of a landmark project in Northwest China, Qinglong joined forces with a local enterprise holding Grade II professional contracting qualification for architectural curtain wall engineering, providing standardized construction guidance and material support, which both ensured service quality and reduced costs by leveraging local resources. This open collaboration model breaks the industry predicament of "no local manufacturer means no service," reflecting Qinglong's sense of industry responsibility as Vice President Unit of the China GRC Association.

From technological innovation to service network construction, Qinglong Group, guided by the values of "honesty, perseverance, trust, and collaboration," has built after-sales service into one of its core brand competitive strengths. For owners and designers choosing UHPC/GRC/GRG/GRP materials, choosing Qinglong—a manufacturer with full-chain service capability—means not only quality products, but also "meticulous and excellence-driven" after-sales support no matter where the project is located. This is a vivid practice of Qinglong's mission to "create beautiful architecture" and the key to its becoming an influential brand in its market segment.